Every client situation is unique, but here how HomeHQ may work with a typical client

Initial onboarding

• A HomeHQ Manager will schedule a 30-minute phone conversation to understand your needs, schedule preferences and any special considerations.
• If the client would like to proceed with a placement, they will be required to place a $250 deposit with HomeHQ. This sum will be credited to the first month’s payment when service starts. Clients will be refunded this amount if HomeHQ cannot place a Household Assistant (HA) with the client within 6 weeks of receiving the deposit.
• Once an HA placement is confirmed, the HomeHQ manager will confirm a service schedule for both the client and the HA. The initial service session will be extended by 30 minutes to allow for the HA and the HomeHQ manager to meet with the client for a walk-through of their home and overview of regular tasks. The client is not charged for this 30-minute orientation.
• The client will be onboarded to our HomeHQ task management tools where the client can list home tasks to be done with details and photos, keep grocery lists and create meal plans. This system can be shared with other family members and the HA and HA managers will also have access in order to help get tasks done and suggest potential tasks to add (tasks will always be subjected to client review and approval). Home tasks typically have daily and weekly items that are routine as well as longer-term projects that the HA may work on after routine tasks, as time permits.
• A HomeHQ manager will follow up with both the client and HA to understand if tasks were completed to satisfaction, to ensure sufficient communication and identify opportunities for improvement. Typically this is more frequent in the first 2-4 weeks of a new HA placement.

Ongoing schedule

• Sample schedule for 15-hour package (3 hour sessions, 5 days per week)
  • 30 minutes: Unload/load dishwasher and handwash items as needed
  • 15 minutes: Wipe down counters and floors as needed, take out trash/recycling/compost
  • 30 minutes: Tidy rooms (pick up playroom, make beds, pick up clothes)
  • 30 minutes: Run laundry machines and fold clothes
  • 1 hour and 15 minutes: Meal prep and cleanup. Meals can be made completely and stored for easy reheating, or raw ingredients can be prepared for quick cooking before meal time
• Sample schedule for 10-hour package (2 hour sessions, 5 days per week)
  • 30 minutes: Run laundry machines and fold clothes
  • 30 minutes: Unload/load dishwasher and handwash items as needed
  • 15 minutes: Wipe down counters and floors as needed, take out trash/recycling/compost
  • 15 minutes: Rotating list of other tasks – change out sheets, vacuum car, package drop off in nearby location
• Sample schedule for 6-hour package (2 hour sessions, 3 days per week OR 3 hour sessions, 2 days per week)
  • 45 minutes: Run laundry machines and fold clothes
  • 30 minutes: Unload/load dishwasher and handwash items as needed
  • 15 minutes: Wipe down counters and floors as needed, take out trash/recycling/compost

Check-ins

• A HomeHQ manager will request feedback from the client on a regular basis and work with the HA to improve service. Check-ins will be more frequent at the start of service (e.g., weekly) but will gradually become less frequent (e.g., monthly or bi-monthly) as service becomes more established
• HomeHQ manager may also accompany the HA to a session if helpful for improvement of service. Client will be notified ahead of time if a HomeHQ manager will be accompanying the HA on a given session.