How it works

young happy woman drying dishes with towel while listening to friend

Every client situation is unique, but here how HomeHQ may work with a typical client

Initial setup

  • A HomeHQ HA Manager will schedule a 30 minute home visit to understand tasks to be done and any special considerations from the client
  • The client will be onboarded to our HomeHQ task management app where the client can list home tasks to be done with details and photos, keep grocery lists and create meal plans. This app can be shared with other family members and the HA and HA managers will also have access in order to help get tasks done and suggest potential tasks to add (tasks will always be subjected to client review and approval). Home tasks typically have daily and weekly items that are routine as well as longer-term projects that the HA may work on after routine tasks, as time permits.
  • A HomeHQ HA Manager will accompany the HA for the first visit to orient the HA to the client’s home and regular tasks to be done.

Ongoing schedule

  • Sample schedule for 20-hour package (4 hour sessions, 5 days per week):
    • 15 minutes: Clean up from breakfast (wipe down tables/chair/floor, replace items back into refrigerator or pantry, take out compost/trash/recycling)
    • 30 minutes: Unload/load dishwasher and handwash items as needed
    • 30 minutes: Tidy rooms (pick up playroom, make beds, pick up clothes)
    • 30 minutes: Run laundry machines and fold clothes
    • 1 hour and 30 minutes: Meal prep and cleanup – lunch, dinner and snacks. Meals can be made completely and stored for easy reheating, or raw ingredients can be prepared for quick cooking before meal time
    • 45 minutes: Other periodic or ongoing task such as meal planning for next week, cleaning out refrigerator, organizing a specific room, watering plants, replenishing napkins/toilet paper/hand soap, grocery shopping, running errands
  • Sample schedule for 15-hour package (3 hour sessions, 5 days per week)
    • 30 minutes: Unload/load dishwasher and handwash items as needed
    • 30 minutes: Tidy rooms (pick up playroom, make beds, pick up clothes)
    • 30 minutes: Run laundry machines and fold clothes
    • 1 hour and 30 minutes: Meal prep and cleanup – lunch, dinner and snacks. Meals can be made completely and stored for easy reheating, or raw ingredients can be prepared for quick cooking before meal time
  • Sample schedule for 10-hour package (2 hour sessions, 5 days per week)
    • 30 minutes: Run laundry machines and fold clothes
    • 1 hour and 30 minutes: Meal prep and cleanup – lunch, dinner and snacks. Meals can be made completely and stored for easy reheating, or raw ingredients can be prepared for quick cooking before meal time

Check-ins

  • A HomeHQ manager will request feedback from the client on a regular basis and work with the HA to improve service. Check-ins will be more frequent at the start of service (e.g., weekly) but will gradually become less frequent (e.g., monthly or bi-monthly) as service becomes more established
  • HomeHQ manager may also accompany the HA to a session if helpful for improvement of service. Client will be notified ahead of time if a HomeHQ manager will be accompanying the HA on a given session.

Virtual assistant services

  • Certain tasks such as scheduling appointments, doing online research or making meal plans may be more cost-efficiently done by a virtual assistant. Virtual assistant services do not require a package or an upfront commitment and can be use on an ad-hoc basis. We will consult with the client on case-by-case basis to determine if virtual assistant services could be helpful for a given task.